Introduction
Last updated: 12.02.2025
Thank you for shopping at Vector District.
We aim to provide high-quality products and a smooth shopping experience worldwide.
This policy explains your rights and our procedures for returns, refunds, exchanges, and cancellations.
1. Right of Withdrawal (EU & Germany)
If you are located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving the item, without providing any reason.
To exercise this right, you must notify us before the 14-day period expires by sending an email to:
📩 contact@vector-district.com
Once notified, you have an additional 14 days to return the product.
Conditions for withdrawal:
- Items must be in unused, unworn, and undamaged condition.
- Items must include original packaging and accessories.
- Personalized or custom-made items cannot be returned unless defective.
2. Return Window (International – USA & worldwide)
For customers outside the EU/UK, we offer a 30-day return window starting from the date of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be returned with original packaging.
3. Items Excluded from Returns
The following items cannot be returned or refunded unless damaged or defective on arrival:
- Underwear, swimwear, or intimate apparel
- Perishable or sanitary products
- Gift cards
- Digital goods or downloadable content
- Hazardous materials
- Custom-made or personalized items
4. Condition-Based Refunds
Partial refunds may be granted for items that:
- Are not in their original condition
- Show signs of wear or misuse
- Are missing parts or accessories
- Are returned after the official return period
5. How Returns Work (Dropshipping Model)
We do not accept returns sent directly to the manufacturer or supplier.
All returns must be initiated through us.
Please contact:
📩 contact@vector-district.com
We will provide the correct return address for your region (EU, USA, or international), depending on product type and supplier location.
6. Refund Process
Once your returned item is received and inspected, you will receive an email confirming:
- That we received your return
- Whether your refund was approved or rejected
If approved, the refund will be issued to your original method of payment.
Processing time depends on your bank or payment provider but typically takes 3–10 business days, depending on the country.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank (processing delays may occur).
If you still need assistance, contact us at:
📩 contact@vector-district.com
8. Sale Items
Sale or discounted items may be refunded unless otherwise stated on the product page.
Shipping fees are not refundable.
9. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same item, contact:
📩 contact@vector-district.com
You will receive instructions depending on your location.
10. Return Shipping Costs
Unless the product is defective or we made an error:
- You are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If a refund is issued, the return shipping fee may be deducted.
We recommend using a trackable shipping service.
11. High-Value Items
For items over 100€, 100$, or equivalent, we recommend purchasing shipping insurance.
We cannot guarantee that we will receive your returned item without tracking.
12. Contact
For all return, refund, or exchange questions, contact us at:
📩 contact@vector-district.com